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Stellenbeschreibung

» Your responsibilities:
* Acting as customer point of contact for all operational development and escalation topics across all products within EMEA region and are on top of a continuous improvement
* Processing and coordination of price requests for projects, regular businesses and complex ad-hoc transports
* Central point of contact for country organizations in regards to processes related to shipment handling, operational requirements, invoicing regularities and escalations
* Supporting business implementation including respective team onboarding and training
* SOP review and adjustments; improvement actions in adapted customer processes and continuous training
* Regular alignment with internal operation teams, sales, product and other supporting functions
* Processing reports (ext./int.), monitoring and analyzing KPIs and overall operational performance including invoicing aspects and initiate optimization plans
* Regular customer performance review meetings together with commercial account management team
* Support of special customer specific requests and processes 

» Your key skills:
* Successfully completed studies, ideally in the field of business administration, or completed training as a forwarding agent (m/f/d) or comparable qualification
* Experience in the operational processes of the various transport modes (especially air and sea) desirable
* High customer and solution orientation as well as a strong pro-active service mindset
* Strong analytical skills to understand complex context
* Fluent English skills, spoken and written
* Proficient knowledge of the MS Office package, PowerBi desirable
* Good communication skills, ability to work in an international team, organizational skills and a structured way of working
* Ability to travel 

Diversity and equal opportunities are firmly anchored principles of our corporate philosophy. Applicants (m/f/d) with severe disabilities will be given preferential consideration if they are equally qualified.