Team Lead Customer Service Commercial & Analytics im Shared Leadership (70 % bis 100 %) (m/f/d)

Detailansicht des Stellenangebots Stellendetails zu: Team Lead Customer Service Commercial & Analytics im Shared Leadership (70 % bis 100 %) (m/f/d) Team Lead Customer Service Commercial & Analytics im Shared Leadership (70 % bis 100 %) (m/f/d)KopfbereichArbeitMinijobWirtschaftsingenieur/inTeam Lead Customer Service Commercial & Analytics im Shared Leadership (70 % bis 100 %) (m/f/d)Deutsche Lufthansa AGTeilzeit (Vormittag, Nachmittag, Abend)Frankfurt am Mainab 08.05.2024unbefristetHeuteStellenbeschreibung
Together with your Shared Leadership Partner, you will be responsible for the following tasks:
Managing, motivating and developing employees (the team is split across three locations - Frankfurt, Zurich and Vienna)
Defining the requirements for tendering processes and commissioning providers to process customer requests and managing provider performance according to commercial parameters
Commercial management of the Customer Servicing division, creation of cost transparency
Creation of reports as a basis for strategic, commercial and operational decisions
Creating cost transparency for the provision of services by external and internal providers
Derivation and further development of requirements and modulation of processes and recommendations for action in irregularity and crisis situations

Ihr Profil

You will fit in with us as Group Head of Customer Service Commercial & Analytics if you meet the following requirements:
Completed studies (at least a Bachelor's degree) in engineering or economics or comparable
Several years of professional experience in customer service management, ideally with a global company
Many years of management experience
Professional experience with a commercial focus
Analytical thinking skills, good understanding of numbers
High level of operational understanding
Intercultural skills
Very good knowledge of German and English (business fluent)
Willingness to travel on business
Hybrid working is possible
Deutsche Lufthansa AG is a globally operating aviation group. In the financial year 2022 it generated annual revenue of EUR 32,770 bn with an average of 109.510 employees. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and Catering, and the other companies and Group functions.
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