Service Delivery Manager (m/f/d)

Detailansicht des Stellenangebots Stellendetails zu: Service Delivery Manager (m/f/d) Service Delivery Manager (m/f/d)KopfbereichArbeitTechnische/r Kaufmann/-frau/Berufsspezialist/inService Delivery Manager (m/f/d)Rheinmetall AGVollzeitDüsseldorfab sofortunbefristetHeuteStellenbeschreibung

WHAT WE ARE LOOKING FOR
Maintain customer contacts to stakeholders and promote harmonious business relationships.
Evaluate feedback from customers and stakeholders and trigger improvement procedures accordingly
Contractually secure with regard to deliverables and obligations including service level agreements (SLAs)
Lead the customer through periodic service review meetings and agreed governance meetings.
Interpret and maintain appropriate operational reports SLAs and key performance indicators (KPIs) through the data reporting produced by the operations teams.
Ensure reliable, quality delivery of all contract deliverables and show improved ways if needed.
Good understanding of application management and deployed infrastructure technologies
Ensure support and service delivery processes meet business requirements.
Review, improve and update the IT Service Catalog and SLAs.
Trigger and monitor cost model optimization.
Hands-on experience in handling new service requests
Interface for running operations to the operations teams and the project teams.
This position can be filled at the locations Düsseldorf, Berlin, Bremen, Kassel, Kiel, Unterlüß & Neuenstadt.
Successfully completed studies in the field of (business) computer science or comparable training
Several years of professional experience in Service Delivery Management
Understanding of ITIL processes, certifications are desirable
Experience in practical usage of Service Now is a plus
Structured and quality-oriented way of working in a new team
Strong communication skills, customer focus and service orientation
Ability to summarize complex topics
Fluent in English and German
At our locations we offer you
Employee profit sharing
Attractive remuneration
Flexible working time models and mobile working
Company pension scheme
Fitness and health programmes
Corporate benefits platform
Individual and diverse external and internal development opportunities, including SAP training, ITIL certifications at the Rheinmetall Academy
Professional induction process supported by a digital onboarding tool
Your strengths and experience count at Rheinmetall. We also attach great importance to diversity and equal opportunities. Severely disabled applicants will be given special consideration if they are equally qualified. We look forward to receiving your application.
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