Customer Claims Manager (d/f/m)

Detailansicht des Stellenangebots Stellendetails zu: Customer Claims Manager (d/f/m) Customer Claims Manager (d/f/m)KopfbereichArbeitClaim-Manager/inCustomer Claims Manager (d/f/m)Airbus Operations GmbHHamburgab 01.06.2024HeuteStellenbeschreibung

About us
Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
Job description
We are currently looking for a Customer Claims Manager (d/f/m) for Aftersales to join our team “Operational Quality Management Europe” in Hamburg-Fuhlsbüttel and Hamburg-Wilhelmsburg, Germany.
We are a motivated and fun team of quality professionals always aiming to help each other and our customers to find the best solutions and never compromising the quality.
WHAT’S IN IT FOR YOU
Here is a selection of some of the benefits we offer our employees. Local benefits may vary.
Competitive Remuneration
Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave
Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities
Health & Wellbeing: Health insurance, well-being programs
HOW YOU WILL CONTRIBUTE TO THE TEAM
Processing customer claims E2E for all products incl. tools
Acting as focal point and consulting function for internal stakeholders
Accompanying internal and external audits
Coordinate and communicate between the different internal stakeholders like warehouse, customer order desk etc.
Ad hoc support for Satair quality inspectors on quality assurance issues, root cause analysis, PPS
Collaboration in improvement projects
ABOUT YOU
Equipped with a Technical degree (or similar) paired with professional experience ideally in a comparable role, we are looking for a team player with the following experience, skills and mindset:
You have experience in the Aviation industry, ideally from customer services.
You have worked with SAP & Google Applications
Fluent in English & German
You have communication and moderation skills
You are motivated and able to work independently
You are resilient, self organized and used to work with deadlines
Take your career to a new level and apply online by providing your CV including your salary expectation and notice period.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.
Satair is striving for a culture of diversity and inclusiveness with continuous learning, speak up, listen up, and act with integrity and respect. So we welcome any application independent from the social and cultural background, gender, age, disability, sexual orientation or religion of the applicant.
How does your next challenge look like?
At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.
We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.
In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.
Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.
If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.
Come on board and join us at Satair, an Airbus Services Company!
If you want to know more about our business, just have a closer look here:
Who we are
Satair Corporate Video
Satair Customer Desk
Satair Repair Services
Working at Satair - We are looking for Someone Special
www.satair.com
https://www.linkedin.com/company/satair
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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