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The Cloud Adoption Manager (CAM) is aligned to a territory and works directly with the customer in collaboration with Sales and Account Cloud Engineers (ACEs). Does this pique your interest? If so, we hope to meet you!
Responsibilities

Role and Responsibilities

The CAM will primarily focus on the post-booking side of our customer's lifecycle, ensuring a successful ramp-up and sustainable cloud consumption.
The CAM will collaborate closely, as needed, with the relevant TCE teams or other Oracle teams (e.g. Product Management, Support, Consulting), as well as Oracle Partners to agree on specific activities and/or deliverables required in each of the accounts they are covering. The ultimate goal is to have the customer quickly start the consumption of Oracle Cloud, while also facilitating a robust customer experience across the entire cloud adoption phase.

Typical activities:

Drive a fast and smooth Customer activation and onboarding
Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption ramp-up
Equip the customer with the relevant knowledge, standard methodologies, and best practices to drive Customer readiness
Provide standard methodology guidance on the Landing Zone in alignment with our Cloud Specialists team

Manage the customer's Adoption Plan

Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization
Manage a successful Go-Live as a critical milestone for the customer

Remove barriers

Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers
Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales...) to formulate a resolution plan
Act as a customer advocate for product features and requirements

Skills and Profile

To fulfill the role of a CAM we are looking for individuals matching the following profile:
Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements.
Passionate about Technology with Breadth and Depth knowledge
Certified on OCI (or equivalent certifications from competition) - minimum OCI Foundations Associate level
Solid understanding of competitive landscape - hands-on experience with AWS, GCP or Azure is a plus
Focus on Customer Centricity: Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success
Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles
Project Management - It is knowledgeable of the most common PM methodologies and tools (ie. Prince2)
Focused on results to improve problem resolution & escalation management
Possesses strong listening and coordination skills to comprehend customer's issues, and work to resolve them. If vital, engage other teams to ensure successful and speedy resolution
Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking
Ability to identify and handle escalations
Able to understand the customers' existing IT landscape, business requirements and their definition of success.
Fluent in German and English

Collaboration skills

Standout colleague with great networking abilities
Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures and LoBs
Strong understanding of the entire TCE ecosystem (and beyond) and how each team contributes to the customer success
Agent of Change, driving creative and new customer engagements to convert our customers on the best cloud advocates
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.
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