Quality Engineer in Customer Complaint Handling (m/w/d)

KEY RESPONSIBILITIES

In this exciting position your responsibilities include amongst others:
*Be in the lead for complaint handling processes and in time reporting
*Support complex activities to identify root causes as well as the implementation of containment and corrective actions
*Review and discuss 8D reports with root cause organization and approve them
*Explain technical details as well as corrective actions to customers
*Join crisis teams and carry out risk assessments
*Support alerts and product recalls
*Work in international teams across the globe and support companywide quality improvements
*Work in close cooperation with local and international quality labs
*Key user for Quality IT tools
*Provide reporting of complaint statistics to internal stakeholders

YOUR PROFILE
*PhD or Master’s degree in electrical engineering or physics
*Minimum 3 years in a similar position preferred
*Knowledge in semiconductor assembly processes as well as in semiconductor applications, preferably for discrete devices
*Knowledge of standard quality and problem-solving tools, like 8D report, 3x5 Why analysis is of advantage, FMEA etc. preferred
*Know how in standard software tools (e.g. Office, Excel), problem solving techniques and in statistical data analysis
*Very good spoken and written English
*Confidence in technical discussions with customers.
*Very good communication and presentation skills
*Good team player and willingness to travel