The Renewals & Order Management Manager is responsible for overseeing the end-to-end order lifecycle and supporting customer contract renewals. This position ensures accurate and timely order processing, maintains high-quality customer and contract data, and serves as a key point of contact for B2B customers and partners. The role works cross-functionally with Sales, Customer Success, Finance, and Operations teams to deliver a seamless ordering experience and drive operational efficiency.

What You'll Do
Renewals & Order ManagementOrder Lifecycle Management

Manage the full order lifecycle, including confirmation, review, processing of new orders, and delivery of license keys
Ensure orders are processed accurately, completely, and on time in accordance with company policies
Monitor order status and proactively communicate issues or delays to customers and partners
Implement improvements to ordering and fulfillment processes to increase efficiency and reliability

Customer & Partner Management

Actively manage B2B contract customers via email and phone
Serve as the first point of contact for customer inquiries and coordinate resolutions with relevant departments
Handle contract changes, cancellations, and related customer communications
Maintain strong relationships with technology partners, suppliers, and service providers to ensure reliable service delivery

Data, Reporting & Administration

Maintain and update order, contract, and customer data across internal systems while ensuring data quality
Analyze order and contract data to identify trends and optimization opportunities
Prepare performance and operational reports
Manage settlement processes for customer contracts, technology partners, and commissions

Cross-Functional Collaboration

Collaborate closely with internal stakeholders including Sales, Customer Success, Support, BI & Controlling, Accounting, and Management
Contribute to the development and implementation of best practices to ensure operational excellence

What You’ll Bring

Proven experience using Microsoft Office 365 and Salesforce in a professional environment
Strong technical recruiting or talent acquisition experience, ideally within a fast-paced, high-growth environment
Ability to manage multiple requisitions and priorities while delivering a high-quality candidate and hiring manager experience
Excellent communication and stakeholder management skills, with the ability to build strong partnerships across teams and functions
Strong organizational skills, attention to detail, and the ability to work proactively and independently
Comfort working with data, systems, and recruiting processes to drive efficient and effective hiring outcomes
Fluency in English is required; German or Dutch is strongly preferred
Experience using AI tools such as Microsoft Copilot, ChatGPT, Claude or similar technologies is a plus

The Values That Define Us

Execution - We deliver results with focus, ownership, and consistency. Our teams take initiative, solve challenges proactively, and continuously optimize how we work to create meaningful impact for our customers.
Transparency - We communicate openly and clearly, ensuring stakeholders have the information they need to make informed decisions. We foster a culture of trust, welcome feedback, and embrace accountability in everything we do.
Integrity - We uphold the highest standards of honesty and responsibility. Our teams act ethically, consistently honor commitments, and build trust through principled, reliable actions.

Renewals & Order Management Manager (m/w/d)