CAD - Customer Support Executive

Graebert GmbH

Berlin
,

13.1.2026

Job Details

Unternehmensdetails

Full-time or part-time

Do you enjoy varied challenges? Then we’re excited if your profile fits and you’d like to join us in expanding our department. A personalized onboarding phase, including internal training, will support you in confidently and independently handling a wide range of customer support inquiries.

About Us:
Gräbert is a leading provider of CAD software solutions and services. With our product SiteMaster Küche, an innovative measurement software, we offer kitchen retailers and service providers a simple and precise solution for kitchen measurements. Our software is compatible with all popular kitchen planning systems such as Carat, KPS, Winner, Compusoft, and Softronic.

Aufgaben

Answering customer inquiries for our kitchen measurement software via phone and email
Assisting customers with the onboarding and implementation of the software
Recording and documenting customer requests, errors, and software change requests
Testing new versions and features of our software

Anforderungen

Work experience in CAD, measurement, installation, kitchen sales, planning, or support
Excellent written and spoken German skills for smooth communication with our customers (C1 or native level)
Ideally, experience in customer interaction
You are reliable, conscientious, and customer-oriented
You don’t need to know everything, but we appreciate enthusiasm to learn and apply new skills, and enjoyment in working as part of a team
Willingness to travel is appreciated but not required

Team

Then we’re excited if your profile fits and you’d like to join us in expanding our department. A personalized onboarding phase, including internal training, will support you in confidently and independently handling a wide range of customer support inquiries.

Bewerbungsprozess

Discovery Call 📞
Video-Interview 💻
Meet the Team 🏢

Relevante Fähigkeiten

Account ManagementAccess ManagementAdministrationCustomer SupportInbound CallsOpen Ticket Request SystemSoftware ImplementationAutocadRemote SupportCAD Software

Erforderliche Sprachen

Deutsch (Fließend)Englisch (Konversationssicher)

Benefits

Flexible Arbeitszeiten

Unbefristeter Arbeitsvertrag

Teilzeitarbeit

Steuerfreier Sachbezug

Jobticket

Gute Verkehrsanbindung

Freie Getränke

Sprachkurse