Client Success Manager – DACH (m/f/d)

At Adsquare, we empower marketers and agencies with cutting-edge location intelligence to
drive smarter, more effective advertising. As a leader in programmatic solutions, we provide
real-time data and insights that enable our clients to reach the right audience at the right
time. Our team thrives on innovation, collaboration, and a passion for delivering exceptional
client outcomes. If you’re ready to be part of a fast-paced, dynamic environment where your
work makes a direct impact, we’d love to hear from you.

● You are native or business-level in German and English.
● Proficiency in other EU languages is nice-to-have but not essential.
● You have a passion for client success, client development or a similar function within
the programmatic/data/ad agency field, or a similar client-facing industry
● Delivering exceptional customer service is in your DNA.
● Demonstrable experience of identifying and executing business expansion
opportunities would be an advantage.
● You have a (at minimum) proficient understanding of the digital advertising
ecosystem and how planning and buying teams at media agencies in the German
market operate.
● Previous experience in real-time advertising, programmatic/paid social, advertising
data solutions and ad-tech is an advantage.
● You work seamlessly and in dynamic partnership with colleagues from other
functions including Sales, Marketing, Partnerships and Operations.
● You are well organised and highly capable of balancing competing priorities.
● You are experienced with data analysis, with the ability to pull out key insights to
inform future strategies and drive growth. Previous experience with CRM systems
and Tableau are advantageous.

As a CSM in the German market, you will be an important contributor to the Global CS team.
You will report directly to local CS leadership with a dotted line into the market GM. You will
collaborate closely every day with a local Sales lead.

You own an existing client portfolio across media agencies and brand-direct relationships.
You will own both client-facing and technical/operational responsibilities that support the
client servicing process. Clients will see you as a trusted partner.
You are accountable for developing a defined book of business with specific growth targets.

● You partner closely with a Sales Lead to identify and execute new opportunities
within your patch.
● You follow best practice to create effective campaign solutions for clients. E.g.
bespoke targeting strategies, troubleshooting and implementing measurement
tracking.
● You monitor and optimise campaigns to drive performance and ROI.
● You ensure the highest levels of accuracy in forecasting and opportunity tracking.
● You are client-facing and readily available to meet in-person at client offices.
● You take the lead on platform training, showcasing the best of the product.
● You take the lead on client workshops, quarterly business reviews and bi-annual
strategic account planning.

On top of a competitive package, we offer:

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Adsquare is the global audience & location intelligence company making marketing a whole lot smarter.

With eight offices around the world we are a truly international company but one united team working towards our vision: empowering companies to accelerate business growth by staying at the forefront of data-driven marketing.

We are pioneers in advertising and data. We were born mobile, before it was a necessity, and have pioneered data-driven advertising in display and now DOOH. We have the smartest people, working with the best tech, so we can drive the pace of change.

We are visionaries. We see a better way for marketers and are doing everything we can to make that a reality. We believe in innovation and the power of technology. We believe in constantly improving what we’re doing because the work is never done.

We believe in what we do and rise to meet our own high standards. If there’s a problem, we fix it, humbly and without fuss or delay. Although our technology is best-of-breed, we are unassuming and modest in our approach.

We are passionately candid, both with each other and with our clients. We take the time to explain our approach to their problem, confident there is nothing to hide.

We are consistent and true to our word. We don’t take shortcuts but focus on being our clients’ most reliable partner. We make promises - and we keep them. As a result, clients enjoy spending time with us, because we are good people.

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